How can we help?
Orders, billing, shipping and privacy. For medical questions, message your care team through your account. In an emergency, call 911.
Shipping
Where we ship in Florida and Georgia, discreet packaging, tracking, cold shipping and what to do if an order arrives damaged.
HelpBilling and cancellation
How billing works: self-pay monthly plans, charged only if prescribed, cancel or pause anytime, refunds and HSA or FSA.
HelpPrivacy
How your health information is protected under HIPAA, with no ad tracking pixels and no selling of your data.
ContactTalk to support
Email support@tglcwellness.com or call (888) 448-6985.
Nothing matches. Email support@tglcwellness.com and we will help.
Common questions
Where do you ship?
Within Florida and Georgia. Your address is confirmed in the online visit, before you pay.
Is shipping included?
Yes. Shipping is included in every program price, including temperature-controlled packaging for medications that need it.
Is the packaging discreet?
Yes. Orders ship in plain packaging with nothing on the outside that shows what is inside.
When will my order arrive?
Your order ships after a licensed provider approves a prescription and the pharmacy prepares it. You get a tracking link by email when it leaves the pharmacy.
What if my order arrives damaged or wrong?
Do not use it. Email support@tglcwellness.com within 48 hours of delivery with photos of the package and contents, and we will work with the pharmacy to make it right.
Do you ship to all of Florida and Georgia?
Yes, within Florida and Georgia, to addresses where our partner pharmacies deliver.
Does medication ship cold?
Medications that need it, such as GLP-1 injections, ship in temperature-controlled packaging. Refrigerate them on arrival as your label directs.
When am I charged?
You pay at checkout in the online visit, and only receive medication if a provider prescribes it. Monthly plans renew every month on the date shown in your account.
How do I cancel or pause?
Anytime, from your account or by emailing support@tglcwellness.com before your next billing date. There is no cancellation fee.
Can I get a refund?
If you cancel before a licensed provider reviews your visit, you receive a full refund. Medication cannot be returned once dispensed, because it cannot be safely dispensed again.
Do you accept insurance?
No. The Good Life Collective is self-pay. HSA and FSA cards may be accepted for eligible care; you can request an itemized receipt.
Is my health information private?
Yes. Your health information is protected health information under HIPAA, handled by the licensed providers and pharmacies who care for you on a secure telehealth platform. We never sell your information.
Does this website track me for ads?
No. This website does not use advertising pixels or ad tracking cookies.
Who sees my health information?
Your licensed provider, the care team supporting them and the pharmacy that fills your prescription, as needed to care for you. Your information is protected under HIPAA.