Billing and cancellation
How billing works: self-pay monthly plans, charged only if prescribed, cancel or pause anytime, refunds and HSA or FSA.
When am I charged?
You pay at checkout in the online visit, and only receive medication if a provider prescribes it. Monthly plans renew every month on the date shown in your account.
How do I cancel or pause?
Anytime, from your account or by emailing support@tglcwellness.com before your next billing date. There is no cancellation fee.
Can I get a refund?
If you cancel before a licensed provider reviews your visit, you receive a full refund. Medication cannot be returned once dispensed, because it cannot be safely dispensed again.
Do you accept insurance?
No. The Good Life Collective is self-pay. HSA and FSA cards may be accepted for eligible care; you can request an itemized receipt.
Still need help? Email support@tglcwellness.com or call (888) 448-6985. Policies: refunds and shipping, privacy.